The key component of a service organization is service, both customer service and tech services. Both are essential to a long term customer relationship. To exceed the customers’ expectation of you, you must go above and beyond their perceived value of problem solving and value.
The School of Tech Services focuses on the science of solution solving and the art of customer relations. By combining programs such as PROTEC, Burdened Labor Costing, Flat Rating and Benchmarking we help you create a customer experience that is both profitable to you and valuable to your customer. In the end, the customer is excited to continue the relationship. Creating a service department that is a profit center that is trackable and with service that is repeatable. Delivering the results you are looking for and the revenue you work for.