While researching on how to blog, I was told that I was supposed to start my first blog with “Hello World!” so here it goes “Hello World!” A BLOG! Wow blogging!...

Do you have the power to WOW your customer? Customers are in the process of turning the corner from being complacent about if they receive any form of acceptable customer service to demanding a seamless process....

Ready to either sell your business or pass it on to the next generation? If you answered yes, you are in need of a succession plan. A succession plan is a blueprint for how to get the most out of your business....

Managing the process of change to improve your business. Change is inevitable, learn how to embrace change and make it a positive experience for both your employees and customers....

Benchmarking is not only for companies that are in financial distress, but for anyone looking for sustainable growth or streamlining processes and procedures to increase productivity....

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